How Can We Help You?
Our dedicated support team is here to assist you with any questions or concerns. Get the help you need, when you need it.
Get in Touch
Choose the contact method that works best for you
Phone Support
Speak directly with our support team
+971 4 123 4567
Email Support
Send us your questions anytime
support@pluno.com
Live Chat
Instant support for urgent matters
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Frequently Asked Questions
Find quick answers to common questions
Orders & Shipping
How long does shipping take?
Do you ship internationally?
How can I track my order?
Products & Quality
Are your products authentic?
What quality certifications do you have?
Can I request product samples?
Returns & Refunds
What is your return policy?
How do I initiate a return?
When will I receive my refund?
Account & Payments
What payment methods do you accept?
Do you offer bulk pricing?
How do I create a business account?
Policies & Information
Important information about our services
Shipping Policy
- • Free shipping on orders over $500
- • Express shipping available
- • International shipping to 45+ countries
- • Tracking provided for all orders
- • Insurance available for high-value items
Return Policy
- • 30-day return window
- • Items must be in original condition
- • Return authorization required
- • Refunds processed within 5-7 days
- • Return shipping costs may apply
Quality Guarantee
- • All products quality tested
- • Authentic products guaranteed
- • Defective items replaced free
- • Quality certificates available
- • Satisfaction guarantee
What Our Customers Say
Real feedback from satisfied customers
"Exceptional customer service! The support team resolved my shipping issue within hours. PLUNO truly cares about their customers."
Sarah Johnson
Global Retail Solutions
"Professional and knowledgeable support staff. They helped me navigate complex import regulations with ease."
Ahmed Al-Rashid
Middle East Trading Co.
"Quick response times and helpful solutions. The live chat feature is incredibly convenient for urgent queries."
Priya Sharma
Lifestyle Imports Ltd
Need Immediate Assistance?
Our live chat support is available during business hours for urgent matters. Get instant help from our knowledgeable support team.